If you don't read docs , you should know at least this regarding configuring RT on a Debian system:
.pm. (I would avoid dots '.' completely)
To align a field containing
_ (which will be aligned to the right by default) to the left, add
/ALIGN:left to the field definition in the advanced query editor.
'__Status__ [<a href="__WebPath__/Ticket/Modify.html?id=__id__&Status=deleted">delete</a>]/TITLE:Status (Delete)/ALIGN:left',
As found (verbatim) at the RT Wiki:
There are at least three valid date formats:
'today'uses today's date as the date value
'x days ago'where x is some integer value (e.g.
'8 days ago')
'n weeks'are dates in the future relative to the current date, ie current_date + n minutes. May be negative, eg
'-2 days'is two days in the past.
The tool menu entry Offline refers to bulk upload of tickets from the file system of your local desktop PC.